1. General Policy
All items sold by CHARGETECH SUPPLIES SDN. BHD. are non-refundable and non-exchangeable unless one or more of the following conditions apply:
- The wrong item was sent by the company.
- The item received does not match the specifications, description, features, or information advertised on our website.
- The item received is spoiled, damaged, or defective upon delivery.
- The delivery exceeds the delivery timeline stated in our Shipping Policy.
Customers are encouraged to review product descriptions, specifications, compatibility requirements, and other relevant information carefully before placing an order.
2. Return and Refund Eligibility
Return, refund, or exchange requests will only be considered if they meet one or more of the conditions stated in this policy.
For computer hardware and accessories, customers should check the product’s condition and compatibility upon receipt. Any issue involving incorrect items, discrepancies in advertised information, physical damage, or defects should be reported within the required timeframe.
All requests are subject to review and verification by CHARGETECH SUPPLIES SDN. BHD. Submission of a request does not automatically guarantee approval.
3. Required Evidence for Refund Requests
To support a return or refund request, customers must provide the following evidence:
- Unboxing Video: A clear, continuous, and unedited video showing the unopened parcel, shipping label, packaging, and item received. The video should clearly document the condition of the parcel and its contents during unboxing.
- First-Use Video: Where applicable, a clear video demonstrating the first use of the item and showing the reported issue, defect, or malfunction.
- Supporting Documents: Relevant photographs, order details, proof of purchase, or any additional supporting evidence reasonably requested by the company.
Customers are responsible for ensuring that the submitted evidence is clear, complete, and sufficient for verification. Incomplete or unclear evidence may affect the assessment of the request.
4. Return and Refund Request Deadline
All return, refund, and exchange requests must be submitted to chargetech_supplies@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period or without the required evidence stated in this policy will not be accepted.
Customers should include their order number, a description of the issue, and the relevant supporting evidence when contacting us.
5. Inspection and Approval
Upon receiving a request, CHARGETECH SUPPLIES SDN. BHD. will review the information and supporting evidence provided to determine whether the request meets the conditions of this policy.
We may request additional information or evidence where necessary to verify the reported issue. Customers will be informed of the outcome after the review is completed.
Where a request is approved, the company will provide further instructions regarding the applicable return, replacement, exchange, or refund process.
6. Refund Processing
Approved refunds will be processed through an appropriate payment method, subject to the original payment method and applicable payment processing procedures.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
Customers will be informed of any applicable next steps once their refund request has been approved.
7. Contact Us
For questions or assistance regarding returns, refunds, or exchanges, please contact us using the details below:
CHARGETECH SUPPLIES SDN. BHD.
Website: https://ctech-supplies.com/
Email: chargetech_supplies@outlook.com
We recommend that customers retain their order details and all relevant evidence until their request has been resolved.